FAQs About Hair Extensions and Services
Find answers to your questions about hair extensions shipping time at Diverse Beauty Company. Get all the details you need.
What's the shipping time?
Shipping typically takes about 3-5 working days AFTER the order has been processed. However, shipping may take longer during high peak times, holidays etc. After placing your order, please allow between 24-48 hours for your order to be processed.
How can I cancel an order?
We will do our best to assist you with completing your cancellation. To cancel, please contact info@diversebeautyco.com with order number within 24 hours. Cancellations aren’t guaranteed as the orders typically are processed within 24-48 hours upon receiving.
What are the conditions for returning an order?
All extensions must be in the original packaging, unopened, unused, untied, uncut and uncolored hair. The wigs must be in its original condition with uncut, unbleached hair, unchanged color, and untouched lace, as wigs are personal items in direct contact with the scalp, prioritizing customer safety and hygiene.
How does it take to receive a response to an email inquiry during weekdays?
During weekdays, responses to email inquiries will be provided within 24-48 hours.
Why do my hair extensions look lighter/darker than the display picture online?
We strive to ensure that the colors displayed on our website accurately represent our products, however, please do note that slight variations may occur due to lighting and other factors.
How do I return my order?
There is a 7-day return policy. All eligible orders can be returned for a full refund within 7 days of delivery. You must submit a request via the website, or you can email info@diversebeautyco.com. Once you have submitted your request, you will be provided a prepaid label.
Will my wig look the same as the pictures on the website, or do I need to have it styled to achieve the look from the photos?
The pictures displayed on the website are actual photos of the products. However, the wig's style might be slightly affected during shipping and can easily be fixed with a simple touch-up upon receiving.
How do I care for textured extensions and wigs?
Saturate the extensions with warm water. Apply a generous amount of hair conditioner to the hair and gently detangle it with your fingers or wide tooth comb or brush. To minimize frizz and/or dryness, let the conditioner sit for 15 minutes and rinse using luke warm or cool water. Be sure to condition/cowash curly extensions with tighter curls weekly. You may also use curl-defining products such as mousse and curly creams/jelly to sculpt curls. When shampooing curly extensions, shampoo in a downward motion using a sulfate-free. When drying the extensions, use a microfiber towel to minimize frizziness and air dry. If using a hairdryer, apply leave-in conditioner and set it on a low temperature. Apply hair oil when needed.